As I mentioned, most web sites have a page that you can return to. Again, make use of this hi-tech tool (the Internet) and make it easier for the user. Or if that is too difficult, make the coupon stand out more. If they were gold letters they may not be easy for everyone to see right away. And if we don't see that, why would we save that page?

Not all of us have time to sit here and read web sites all day. In fact, most of us have many, many, web sites we frequently use and visit on a regular basis in a little bit of time.  Contrary to the one complainer who seems to have ample time to read every single word on every page they go to, most of us don't. Imagine spending 30 seconds on every page you come across - that can add up! Imagine spending that much time at your computer, I'd rather be out biking or doing Yoga.

I enjoy Yoga, it has helped me physically and I enjoy Yee's videos. That is how I found your site. I thought I would try it out and since I saw the coupon it was an added bonus. But it does seem a bit bogus having to go through all this.  And according to statistics, very few users come back if they have to hassle with using a web site. The coupon is not a big deal. I don't see anything that I can't get somewhere else.

There appear to be a lot of problems around this web site, not just the forum. As developer, I tend to fix the problems rather than argue excuses and lose customers. Even this funky little box I am typing in has problems.

The email you just posted is the one that does not work. Of course, you probably have no problem sending an email to it, I imagine you are on the same domain.

Good luck,

Steve

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On Jan 31, 2008 4:43:29 PM SMXBob wrote:

As I mentioned, most web sites have a page that you can return to. Again, make use of this hi-tech tool (the Internet) and make it easier for the user. Or if that is too difficult, make the coupon stand out more. If they were gold letters they may not be easy for everyone to see right away. And if we don't see that, why would we save that page?

Not all of us have time to sit here and read web sites all day. In fact, most of us have many, many, web sites we frequently use and visit on a regular basis in a little bit of time. Contrary to the one complainer who seems to have ample time to read every single word on every page they go to, most of us don't. Imagine spending 30 seconds on every page you come across - that can add up! Imagine spending that much time at your computer, I'd rather be out biking or doing Yoga.

I enjoy Yoga, it has helped me physically and I enjoy Yee's videos. That is how I found your site. I thought I would try it out and since I saw the coupon it was an added bonus. But it does seem a bit bogus having to go through all this. And according to statistics, very few users come back if they have to hassle with using a web site. The coupon is not a big deal. I don't see anything that I can't get somewhere else.

There appear to be a lot of problems around this web site, not just the forum. As developer, I tend to fix the problems rather than argue excuses and lose customers. Even this funky little box I am typing in has problems.

The email you just posted is the one that does not work. Of course, you probably have no problem sending an email to it, I imagine you are on the same domain.

Good luck,

Steve

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Joe,

It is interesting that you are expecting people to fully read your thank you page yet you don't seem to be reading or trying to understand these messages.

I'll try to make it simple:

I have yet to see you post a link to this thank you page so one can get their code. Which is what I meant that most web sites have a page where you can view your account, balances, etc. Why not put the code there? Or somehwere that is easy to find again.

You ignored the email issue.

This little box must have javascript controling it. It hesitates occasionally and is really messed up when you try to paste in text. The text area is actually larger than the box itself so you have to scroll sideways. Pain in the rear.

There are several links that bring up errors which I already mentioned elsewhere.

To me it is an excuse when all one does it try to explain away the issue and not fix it.

I am also not getting paid for this and have spent too much time trying to help. Do what you want with it.

Steve

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On Jan 31, 2008 5:50:03 PM SMXBob wrote:

Joe,

It is interesting that you are expecting people to fully read your thank you page yet you don't seem to be reading or trying to understand these messages.

I'll try to make it simple:

I have yet to see you post a link to this thank you page so one can get their code. Which is what I meant that most web sites have a page where you can view your account, balances, etc. Why not put the code there? Or somehwere that is easy to find again.

You ignored the email issue.

This little box must have javascript controling it. It hesitates occasionally and is really messed up when you try to paste in text. The text area is actually larger than the box itself so you have to scroll sideways. Pain in the rear.

There are several links that bring up errors which I already mentioned elsewhere.

To me it is an excuse when all one does it try to explain away the issue and not fix it.

I am also not getting paid for this and have spent too much time trying to help. Do what you want with it.

Steve

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I'm sensing your tone as overly confrontational...

The Gaiam community site and the Gaiam.com sites are on two separate content management systems / platforms. User accounts are not tied in any way together. The former is a content site, and the latter is a commerce site. This is why there isn't an account history or stored balances. Registering for an account here provides access to post comments on the site and participate on the forums.


Thanks,

- Joe

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Joe, 

I may sound confrontational because you refuse to accept the fact that maybe some of us users (if you go back and read this entire thread you will see that I am not the only one who has had problems with your web site) do not see things the same way you do. Not that it matters but I don't see anywhere, including the terms and conditions, where the two sites are separate and there is no distinct separation.

Speaking of terms and conditions which state

"Term and Termination. This Agreement shall remain in full force and effect while you use the Website or are a Member. You may terminate your membership at any time, for any reason, by following the instructions on the Profile page." 

The only link I have found is My Profile and I sure don't see any instructions on how a user terminates his or her membership.

I started out by trying to help but at this point all I can say this is the first time I have had such problems and resistance from any web site and it is just not worth it.

I think it may be a good time to stop trying to always be right and try to listen. Seems that should follow some form of Yoga philosophy.

Good luck,

Steve

I don't know why I am doing this, maybe I feel sorry for you.

But before I leave I believe I have found your email problem

This is what it says in the terms and conditions

community@gaiam.com

But you insist on adding gaiam. in front of it in all of your responses including the email you sent me.

I always try to save face by thoroughly checking my facts before I respond.

Good luck,
Steve

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On Feb 1, 2008 7:28:42 AM SMXBob wrote:

I don't know why I am doing this, maybe I feel sorry for you.

But before I leave I believe I have found your email problem

This is what it says in the terms and conditions

community@gaiam.com

But you insist on adding gaiam. in front of it in all of your responses including the email you sent me.

I always try to save face by thoroughly checking my facts before I respond.

Good luck,
Steve

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